Help Page

This section is devoted to possible troubleshooting or explanations for such issues, as well as possible tips and solutions. Here, you will find comments and contexts necessary to know the dynamics of our website, such as possible browser incompatibilities, players crashing, failures in your account system b>, among others. In addition to knowing essential reasons for using our website.

Presentation

Our site, as you can see, works in a different way than most existing ones, because we do not use ready-made templates downloaded from the Internet, but build our own system, bringing exclusivity and comfort to those who watch, such as:

Watch where you left off system: If activated by you in your account settings, we save it in the cookie from your browser the time of the movie/series, and every time you watch the content again, the time will be the same as before if you wish.

Autoplay system : If activated by you in your account settings, every time an episode of a series ends, the next one will start automatically, and there is also an option to cancel the loading of the next one.

Fast loading system: This system is already activated by default for all users, whether or not they have a connection. ta, which aims to improve and preserve the quality of access to our website, identifying slow connections and compressing scripts for better performance.

Main questions

As our website uses the latest and most up-to-date technology, it is very likely that certain devices or older versions of browsers are not fully compatible with our system, in addition to possible questions for new users on our website. Below you will find answers to that.

• How to watch movies or series?

   

  For movies:

  

  Find a movie or do a search on our website

  

  Select the desired movie

  

  Scroll down until you find "Available Players", and choose the desired player

  

  Click on the player and wait for a new screen to load, then press play

   

  For series:

  

  Find a series or do a search on our website

  

  Scroll down and find the "SEASONS" option, where you you will find buttons to expand them

  

  Click on the desired episode and wait for a new screen to load , then press play

• Incompatibility

   

  As we mentioned, we use the most recent and updated technologies on the site, and therefore, incompatibilities may occur with old devices or outdated browsers.

  Computer/desktop solution: Give preference to using Google Chrome or Mozilla Firefox always keeping them updated with the latest versions. Other untested browsers may work if their developers use the latest technologies.

  Mobile Solution: For Android, always keep your phone up to date with popular browsers with recent versions. For iOS, the solution is to use the latest version of Safari.

   

• Non-functional Systems

   

  It is possible that the "Watch where you left off" or "Autoplay" system does not work correctly because they are in the BETA version. So far we haven't received reports of possible bugs, so follow the tips below and see if the problem is resolved.

  ✓ Check if in fact the systems are activated in your My Account settings
  ✓ Check if your browser/browser allows saving cookies
  ✓ Check if it is not an incompatibility with your browser, try using a different one
  

  If none of the above tips were effective, please contact us by clicking here to we resolve.

   

• Player Stuck or Crashing

   

  It is possible to eradicate freezing/freezing in videos, for this, follow some steps below:

  ✓ Download the program CCleaner and clean your computer to speed up. If you have any questions, click here
  ✓ Update your DNS to 8.8.8.8 and 8.8 .4.4. If you have any questions, click here
  ✓ Remove useless extensions from your browser, as they consume your device's processing and even your network depending on the extension. If you have any questions, click here
  ✓ Make sure your internet connection is really stable and getting what you pay for , follow the results by clicking here

  
  

  If none of the above tips were effective, please contact us by clicking here to resolve.

  When typing your message, please be very specific and answer us some crucial questions so that we can resolve this issue as quickly as possible, such as:
  - What browser are you using?
  - What is your device? (Cell phone, smartv, computer, etc)
  - How many mbps of internet do you have? (Check by clicking here)
  - How long has this been going on?
  - What is your status? (ex: MG, SP, RS)

• Why are some movies or series not in HD quality?

   

  Due to the fact that certain films or series are old, or difficult to access the content, sometimes we choose to put them in the quality that is found by request of users who frequently use the site.

  We would like to make it clear that when a new quality comes out, we always try to update to ensure HD quality

   

• Is there any system to save the last seen episode of the series?

   

  Yes! We recently added a system where it will save for each series the number of the last episode along with the number of the last SEASON also watched! This will make it easier for users to find themselves when they return to the site to continue watching. Attention: this technology uses Cookies.

  

  Demonstrative photo of where a notification about your last watched episode will be located .

   

• Stuck in "LOADING PLAYER"

   

  Does it get stuck in a white box written "LOADING PLAYER"? If yes: see some details below:

  First of all, if you are using any device other than a cell phone, make sure you are using https://topflixhd.in and not https://m.topflixhd.in because the domain that has " m." is for MOBILE PHONES. If this is not your situation, continue with the procedure below:

  1 - Delete your browser's cookie & cache (if you don't know: click here)

  2 - Enter the site: /

  3 - Check if everything is ok now!

  Tip: if you don't want to delete the cookie or cache, try opening the browser in the incognito tab and let us know if it works! (Note: If your browser is Google Chrome, just press the CTRL+SHIFT+N keys to enter the incognito tab)

   

• I forgot my account password

   

  If you forgot your password, recover it by clicking here

  Any other questions related to this, send us a message.

   

• What are the benefits of having an account?

   

  By creating an account, you will enjoy exclusive systems such as the Watch where you left off system and Autoplay.

  Watch where you left off system: If activated by you in your account settings, we save it in cookie from your browser the time of the movie/series, and every time you watch the content again, the time will be the same as before if you wish.
  
  Autoplay System: If enabled by you in your account settings, every time an episode of a series ends, the next one will start automatically, and there is also an option to cancel the loading of the next one.
  
  Comment system: you won't need to fill in Your name and e-mail every time you make a comment on a movie or series on the site, and you'll be able to see notifications comments from other users in your My Account too!

  Furthermore, you can add movies and series to your favorites, in addition to making any type of support easier, as you will have an account on our website and it is faster to configure some configuration.
  
  * To watch movies and series it is not necessary to have registered an account on our website.

   

• How to disable Adblock only for Topflix?

   

  We know how annoying it is to have to see ads, but without them, we would not be able to maintain the quality and efficiency of our website, as we generate a very high cost with all services and systems.

  But you don't need to disable Adblock every time you come to our website, just disable it ONLY for Topflix!

  Each ad blocker/Adblock has a setting, but it shouldn't be too different, we will show below step by step images of how to disable Adblock only for the topflixhd.in website

  

  1 - Locate the Adblock icon in your browser.

  

  2 - Now, instead of disabling Adblock, just disable it on our site by clicking on "Do not run on pages on this site".

  If you still have doubts about how to carry out this process, click here to send us a message and we will help you!

   

• Does TopFlix support subtitles for dubbed videos?

   

  For some movies, which have sign language, or texts in a different language somewhere, like on the wall, or some other language snippet in the video, we put a subtitle when available.

  For some series(around 70%~80%), there is the subtitle file for both the dubbed and the subtitled, but NOT we can guarantee that it is synchronized with the dubbed audio, since it is not something with urgency or priority to focus on. We can only guarantee those of subtitled videos, which are a priority for users who do not want to watch them in dubbed. If a video does not have a synchronized subtitle, click here and let us know so we can fix it.

   

• In series, the language option is not "clickable"

   

  When a language option is BLUE and CLICKABLE, then that same language is available for playback.

  If a language option is WHITE and NON-CLICKABLE then that option is unavailable. Generally, it happens more with SUBTITLED language options, and the reasons for not being available vary, either because it doesn't have subtitles, or because it doesn't have synchronized subtitles, or because we can't find the video file with audio in English, or even for major typos in the subtitle file! But know that we will always try to put both options, dubbed and subtitled.

   

• How to add website to favorites?

   

  If you're using a computer, try pressing the CTRL+D keys, if that doesn't work, try clicking on a "star" icon in your browser's navigation bar. browser, it's usually in the top right corner.

  If you are using a mobile phone/tablet, try clicking on the "three dots" that are usually in the upper right corner of your browser, and then click on the "star" icon to add to your favorites.

  >

   

• How does the number of page hits work?

   

  The number of hits is not an accurate value and is far from being! 30% of "X hits" are by robot parts, where in turn we use this for connections and updates every hour, using public and reliable platforms such as IMDd (API && iA) to keep video data up to date, and 70% are from users, however, the same user can count numerous hits on the same day, depending on the behavior of our algorithm for this particular day and page, making the number of hits on the pages imprecise.